Refund policy

Shipping & Returns Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has been shipped, you’ll receive a confirmation email with your tracking details.

If your order includes a pre-order or limited edition model, the estimated processing and shipping dates will be clearly stated on the product page. You’ll be notified as soon as your piece is ready for dispatch.

Shipping Origin

All orders are now shipped directly from our main logistics center in Hong Kong, ensuring consistent quality control and efficient global handling.

Each watch is carefully inspected before dispatch to guarantee it meets our standards of craftsmanship.

Shipping Methods & Delivery Times

We ship worldwide, using reliable international couriers depending on your destination country.

Delivery times are estimates and may vary depending on customs processing, carrier delays, or local delivery conditions.

Tracking

Once your watch is shipped, you’ll receive a tracking link via email. This typically happens within 3 business days. 

Tracking updates may take up to 72 hours to appear after dispatch.

You can follow your shipment either through our website or your local courier’s tracking page once it arrives in your country.

If tracking shows no updates for more than 7 business days, please contact us at contact@seagull1963.live and we’ll investigate.

Customs, Duties & Taxes

We ship using DDP (Delivered Duty Paid) for most destinations, meaning import taxes and duties are usually covered.

However, in some regions, additional handling or customs fees may still apply.

If that happens, please contact us at contact@seagull1963.live, and our team will assist you directly.

Missed Delivery or Incorrect Address

Please review your shipping details carefully before completing your order.

If a package cannot be delivered due to an incorrect address or goes unclaimed, it will be returned to us.

We can reship it once received at our Hong Kong warehouse, but reshipping costs may apply.

Return Policy

We want you to love your Seagull 1963. If for any reason you change your mind, you can return your order within 14 days of receiving it for a refund.

To qualify, the watch must remain unused, in its original condition, and returned with all original packaging.

Return shipping costs are the responsibility of the customer unless the return is warranty-related.

Refunds are processed once the item is inspected and approved by our team.

Change of Mind or Accidental Orders

If you placed an order by mistake or wish to cancel, please contact us within 30 minutes* of placing the order.

*After this window, the order will have entered processing and cannot be canceled.

If you still wish to return the product once received, our standard return policy applies.

Warranty & Repairs

All Seagull 1963 watches are covered by our standard 2-year warranty.

If your watch requires repair under warranty, please contact our support team for assistance.

Repairs typically take 10–30 days, depending on the nature of the issue.

Please note that warranty coverage does not include damage caused by misuse or wear over time.

Contact Us

For returns, repairs, or shipping-related questions, please reach out to our support team:

📧 contact@seagull1963.live

We aim to respond to all inquiries within 24–48 hours (Monday–Friday).